# Claims-Denial Case — Mission 9 Evidence

Reveal this fictional source only after recording the Mission 8 hold decision.

## Readiness addendum before the pilot

- The migration is exercised against the exact `rec-0.4.3` schema and configuration;
  expected and rejected records reconcile to the fixture manifest.
- Old-record replay is exercised across the supported NorthLake fixture revisions;
  no duplicate recommendation is recorded and unsupported revisions fail closed.
- An independent reviewer binds both results to the existing candidate digest and
  confirms that the Mission 8 limitations remain unchanged.
- The Platform Lead records a new, scoped disposition: authorize only the bounded
  NorthLake recommendation canary under the Mission 8 cohort, volume, stop, disable,
  and retreat conditions. Summit and automatic submission remain excluded.

## S9 — Four-week pilot review for `rec-0.4.3`

- 64 cases met the current NorthLake eligibility query.
- 46 percent of eligible cases used the recommendation.
- For used recommendations, citation acceptance was 92 percent after adjudication.
- The 64-case cohort was too small to establish whether independently adjudicated
  correction error changed from the 45-case reference baseline.
- Median receipt-to-reviewed-correction time fell from 42 to 36 minutes.
- Specialists copied citations into a second workbench field, adding a median six
  minutes to adopted cases.
- No unauthorized submission occurred; the service still had no submission tool.
- Observed operating cost before allocation of one unresolved support incident was
  CAD 17.60 per eligible case, including review and duplicate entry. Complete
  operating cost therefore remains unknown.

Operator feedback:

> The evidence is useful, but entering it twice means I skip the recommendation
> when the queue is busy.

Complete Mission 9 before opening the
[Mission 10 transfer evidence](https://www.lumyn.cc/resources/claims-denial-stage-10/).