Claims-Denial Case — Mission 9 Evidence

Reveal this fictional source only after recording the Mission 8 hold decision.

Readiness addendum before the pilot

• The migration is exercised against the exact rec-0.4.3 schema and configuration; expected and rejected records reconcile to the fixture manifest.
• Old-record replay is exercised across the supported NorthLake fixture revisions; no duplicate recommendation is recorded and unsupported revisions fail closed.
• An independent reviewer binds both results to the existing candidate digest and confirms that the Mission 8 limitations remain unchanged.
• The Platform Lead records a new, scoped disposition: authorize only the bounded NorthLake recommendation canary under the Mission 8 cohort, volume, stop, disable, and retreat conditions. Summit and automatic submission remain excluded.

S9 — Four-week pilot review for rec-0.4.3

• 64 cases met the current NorthLake eligibility query.
• 46 percent of eligible cases used the recommendation.
• For used recommendations, citation acceptance was 92 percent after adjudication.
• The 64-case cohort was too small to establish whether independently adjudicated correction error changed from the 45-case reference baseline.
• Median receipt-to-reviewed-correction time fell from 42 to 36 minutes.
• Specialists copied citations into a second workbench field, adding a median six minutes to adopted cases.
• No unauthorized submission occurred; the service still had no submission tool.
• Observed operating cost before allocation of one unresolved support incident was CAD 17.60 per eligible case, including review and duplicate entry. Complete operating cost therefore remains unknown.

Operator feedback:

The evidence is useful, but entering it twice means I skip the recommendation when the queue is busy.

Complete Mission 9 before opening the Mission 10 transfer evidence.